Difference between revisions of "2-factor Authentication"

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If you set a passphrase, you will need to give this to us when we contact you.<br>
 
If you set a passphrase, you will need to give this to us when we contact you.<br>
<p>International customers can only use a secondary email address for resets. US customers can also select phone or us mail.
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<p>International customers can only use a secondary email address for resets. US customers can also select phone or us mail.<br>
 
A separate contact type is available for specifying an email to use specifically for confirming two-factor auth resets.</p>
 
A separate contact type is available for specifying an email to use specifically for confirming two-factor auth resets.</p>
 
[[File:2factor-email.png|border]]
 
[[File:2factor-email.png|border]]

Revision as of 23:48, 11 August 2015

Setup

Here's how to set up 2-factor authentication for your billing account using a mobile device as your TOTP token. YubiKeys should also be compatible.

  • Log in to your account.
  • Start by choosing a 2 factor auth reset method under "Additional Settings."

2factor-reset.png

If you set a passphrase, you will need to give this to us when we contact you.

International customers can only use a secondary email address for resets. US customers can also select phone or us mail.
A separate contact type is available for specifying an email to use specifically for confirming two-factor auth resets.

2factor-email.png

  • Go to "Manage Account" by clicking your username in the top right corner.

2factor-step1.jpg

  • Go to the "Authentication" tab.

2factor-step2.jpg

  • Check "Enable Two-Factor Authentication" then follow the revealed instructions.

2factor-step3.jpg

Resetting your 2FA

E-mail support to begin the process. We'll use the confirmation method we have on file for you to confirm the reset.