2-factor Authentication

Setup

Here's how to set up 2-factor authentication for your billing account using a mobile device as your TOTP token. YubiKeys should also be compatible.

• Log in to your account.
• Start by choosing a 2 factor auth reset method under "Additional Settings."

If you set a passphrase, you will need to give this to us when we contact you.

International customers can only use a secondary email address for resets. US customers can also select phone or us mail.
A separate contact type is available for specifying an email to use specifically for confirming two-factor auth resets.

• Go to "Manage Account" by clicking your username in the top right corner.

• Go to the "Authentication" tab.

• Check "Enable Two-Factor Authentication" then follow the revealed instructions.

Resetting your 2FA

E-mail support to begin the process. We'll use the confirmation method we have on file for you to confirm the reset.