Difference between revisions of "2-factor Authentication"
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| − | [[File:2factor- | + | ==Introduction== |
| + | 2-factor authentication (2-FA) helps secure your account by using an authentication token in addition to your password. The authentication token in this case is a time-based one-time password (TOTP), which is a password that can only be used once and that expires if it is not used within a specified length of time. The TOTP is generated by the system and sent to the user by way of a text message to a mobile phone. YubiKeys should also be compatible. The user then enters the TOTP at login to confirm his or her identity. | ||
| + | |||
| + | This procedure describes how to set up 2-factor authentication for your billing account. | ||
| + | |||
| + | ==Setting up 2-Factor Authentication== | ||
| + | # Log in to your account. | ||
| + | # Click your name to open the drop-down menu and select "Manage Account".<p>[[File:UserAcctManageMenu.png|border]]</p> | ||
| + | # In the Account Management Screen, click "Additional Settings" <p>[[File:CustomerAcctMng.png|border]]</p> | ||
| + | # In the Additional Settings tab, click the drop-down menu under "2-factor Auth Reset Preference" and make your selection. <p>[[File:AddlSettings2FA.png]]</p><p>International customers can only use a secondary email address for resets. US customers can also select phone or us mail.</p><p><blockquote style="border: solid thin grey;">'''Note:''' "2-Factor Auth Email" is a separate contact type available to set an email address specifically for confirming two-factor authentication resets. This is an additional layer of security in case your main email address is compromised.</blockquote></p><p>[[File:2factor-email.png|border]]</p> | ||
| + | # Enter a 2-FA reset passphrase if you want one. This is a way of confirming your identity if you ever need to reset your 2-factor authorization. If you set a passphrase, you will need to give this to us when we contact you for the reset. <p><blockquote style="border: solid thin grey;">'''Note:''' We recommend a reset passphrase as an additional layer of protection against social engineering.</blockquote></p> | ||
| + | # Go to the "Authentication" tab. <p>[[File:2factor-step2.jpg|border]]</p> | ||
| + | # In the Authentication tab, check "Enable Two-Factor Authentication" then follow the revealed instructions. <p>[[File:2factor-step3.jpg|border]]</p> | ||
| + | |||
| + | == Resetting your 2-FA == | ||
| + | |||
| + | You may wish to reset your 2-FA for various reasons (a lost phone, for example). E-mail support@prgmr.com to begin the process. We'll use the confirmation method we have on file for you (along with your reset passphrase, if you have one) to confirm the reset. | ||
| + | {{c|for Users}} | ||
Latest revision as of 23:27, 2 July 2016
Introduction
2-factor authentication (2-FA) helps secure your account by using an authentication token in addition to your password. The authentication token in this case is a time-based one-time password (TOTP), which is a password that can only be used once and that expires if it is not used within a specified length of time. The TOTP is generated by the system and sent to the user by way of a text message to a mobile phone. YubiKeys should also be compatible. The user then enters the TOTP at login to confirm his or her identity.
This procedure describes how to set up 2-factor authentication for your billing account.
Setting up 2-Factor Authentication
- Log in to your account.
- Click your name to open the drop-down menu and select "Manage Account".
- In the Account Management Screen, click "Additional Settings"
- In the Additional Settings tab, click the drop-down menu under "2-factor Auth Reset Preference" and make your selection.
International customers can only use a secondary email address for resets. US customers can also select phone or us mail.
Note: "2-Factor Auth Email" is a separate contact type available to set an email address specifically for confirming two-factor authentication resets. This is an additional layer of security in case your main email address is compromised.
- Enter a 2-FA reset passphrase if you want one. This is a way of confirming your identity if you ever need to reset your 2-factor authorization. If you set a passphrase, you will need to give this to us when we contact you for the reset.
Note: We recommend a reset passphrase as an additional layer of protection against social engineering.
- Go to the "Authentication" tab.
- In the Authentication tab, check "Enable Two-Factor Authentication" then follow the revealed instructions.
Resetting your 2-FA
You may wish to reset your 2-FA for various reasons (a lost phone, for example). E-mail support@prgmr.com to begin the process. We'll use the confirmation method we have on file for you (along with your reset passphrase, if you have one) to confirm the reset.
