2-factor Authentication

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Revision as of 23:15, 11 August 2015 by Will (talk | contribs) (Added information on resetting 2FA)

Setup

Here's how to set up 2-factor authentication for your billing account using a mobile device as your TOTP token. YubiKeys should also be compatible.

  • Log in to your account.
  • Go to "Manage Account" by clicking your username in the top right corner.

2factor-step1.jpg

  • Go to the "Authentication" tab.

2factor-step2.jpg

  • Check "Enable Two-Factor Authentication" then follow the revealed instructions.

2factor-step3.jpg

By default, the reset process for bypassing two-factor authentication is just emailing support, but you can choose a stronger option under "Additional Settings."

2factor-reset.png

We currently support calling a phone number, emailing a specific email, or sending mail (US Only) to confirm the reset of your two-factor auth token. This additional confirmation is also used for resetting the primary SSH key on file.

A separate contact type is available for specifying an email to use specifically for confirming two-factor auth or SSH key resets.


Resetting your 2FA

E-mail support to begin the process. We'll use the confirmation method we have on file for you to confirm the reset.